Shipping & Returns

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Carriers

We use Australia Post Standard Post to deliver our orders. Please contact us directly if you require urgent delivery. 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using standard mail services may not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns

Our returns policy is 14 days inclusive of business day. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all tags.

To complete your return, we require a receipt or proof of purchase.

All returns are to be shipped directly to Think Pinq.

Refunds (if applicable)

Refunds will only be given if an item is faulty. If we deem the goods to be faulty you will have the choice of a store credit or a refund. We do our best to check the items before shipping them out.

Refunds will only be given for faulty items NOT change of mind.

Sale items 
No returns on any sale items online and/or in store or via social media.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thinkpinq.com.au and send your item to: Think Pinq,  Sirocco Resort, The Esplanade Mooloolaba Queensland AU 4557.

Privacy

Information you share with us is not sold or shared with third-party users. See our full Privacy Policy

Terms & Conditions

See our Terms of Service Policy